Last updated: 16 September 2025
This Privacy Policy describes how Health Aged Care Confidential Pty Ltd (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit https://hacc.com.au/ (the "Site"), use our services, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. Introduction
Health Aged Care Confidential Pty Ltd (“HACC”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your personal information, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Who We Are
Health Aged Care Confidential (HACC) was established in 2018 as a boutique advisory and brokerage business dedicated to the healthcare property sector. We specialise in brokering and advisory services in aged care, retirement living and private hospitals.
Contact Details:
Business Name: Health Aged Care Confidential Pty Ltd
Address: Office 6/1726 Gold Coast Hwy, Burleigh Heads QLD 4220
Phone: 0467 873 196
ABN: 12 643 816 639
Our Services are intended for adults and not for individuals under 18.
3. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
4. How We Collect and Use Your Personal Information
To provide the Services, we may collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
5. What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
We may collect the following types of personal information:
6. Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
7. Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as GoDaddy and Unbranded Agency.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
8. How We Use Your Personal Information
- Providing Services: We use your personal information to provide you with the Services in order to perform our contract with you.
- Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
- Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
9. Cookies
Like many websites, we use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
10. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, and cloud storage)
- With business and marketing partners, including GoDaddy, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as through your use of social media widgets, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We may disclose the following categories of personal information for the purposes described in sections 4, 5 and 10.
Categories of Recipients:
- Vendors and third parties who perform services on our behalf (such as Internet service providers, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
Category of Personal Information
- Identifiers such as basic contact details
- Commercial information such as records of services
- Internet or other similar network activity, such as Usage Data
11. Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semipublic venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
12. Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
13. Complaints Handling
If you believe we have breached the Australian Privacy Principles (APPs) or mishandled your personal information, you may lodge a complaint with us directly. Please contact us at:
Email: phil@hacc.com.au
Phone: 0467 873 196
Address: Office 6/1726 Gold Coast Hwy, Burleigh Heads QLD 4220
We will acknowledge your complaint promptly and respond within a reasonable timeframe.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au or calling 1300 363 992.
Copyright © 2023 Health Aged Care Confidential Pty Ltd - ABN 12 643 816 639
All Rights Reserved.
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